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Product	Subtotal
Exchange Online (Plan 1) × 1	R99.00
Linux Premium × 1	R299.00
Linux Intermediate × 1	R199.00
Subtotal	R597.00
Total	R597.00

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	STARTUP	STANDARD	PRO
TECHNOLOGIES
7-layer Advanced Endpoint Protection - Antivirus, Firewall, Auto-containment, HIPS, VirusScope, Website Filtering & DLP Monitoring with Default Deny security posture and includes the World’s best Containment technology
Valkyrie - File intelligence service (automated artificial intelligence analysis)
Valkyrie - File intelligence service (manual analysis by human experts - us)
Cloud Backup
Disaster Recovery
Remote Procedures - Standalone instruction scripts
Remote Support using encrypted Remote Desktop connection
Remote Patch / Update management
Monitoring - Proactive monitoring (24/7/365)
Full MDM (Mobile Device Management) with Mobile Application Management & Mobile Security Management
BYOD support (Bring Your Own Device support)
MANAGEMENT
Included Professional IT support		Unlimited Remote Support	Unlimited Remote & Onsite Support
Response times (Critical / High / Normal in hours)	2 / 3 / 5	1 / 2 / 4	0.5 / 1 / 2
Resolution times (Critical / High / Normal in hours)	4 / 9 / 36	3 / 8 / 24	2 / 6 / 12
Onsite Call out times (Critical / High / Normal in hours)	6 / 12 / 24	4 / 8 / 12	2 / 4 / 8
Asset Management (Hardware & Software Audit)
Reporting (Quarterly)

	STARTUP	STANDARD	PRO
TECHNOLOGIES
7-layer Advanced Endpoint Protection - Antivirus, Firewall, Auto-containment, HIPS, VirusScope, Website Filtering & DLP Monitoring with Default Deny security posture and includes the World’s best Containment technology
Valkyrie - File intelligence service (automated artificial intelligence analysis)
Valkyrie - File intelligence service (manual analysis by human experts - us)
Cloud Backup
Disaster Recovery
Remote Procedures - Standalone instruction scripts
Remote Support using encrypted Remote Desktop connection
Remote Patch / Update management
Monitoring - Proactive monitoring (24/7/365)
Full MDM (Mobile Device Management) with Mobile Application Management & Mobile Security Management
BYOD support (Bring Your Own Device support)
MANAGEMENT
Included Professional IT support		Unlimited Remote Support	Unlimited Remote & Onsite Support
Response times (Critical / High / Normal in hours)	2 / 3 / 5	1 / 2 / 4	0.5 / 1 / 2
Resolution times (Critical / High / Normal in hours)	4 / 9 / 36	3 / 8 / 24	2 / 6 / 12
Onsite Call out times (Critical / High / Normal in hours)	6 / 12 / 24	4 / 8 / 12	2 / 4 / 8
Asset Management (Hardware & Software Audit)
Reporting (Quarterly)

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