iTneeds Pty Ltd - iT Support HelpDesk

Your MSP Provider

Let us be YOUR IT department!

Building and Maintaining your IT Infrastructure with the end vision of Improving Business efficiency and accountability and all round productivity.

Our goal is to not just be a service provider, but also a Business Partner on journey to Tech success!

Hardware Upgrades

Outsourced HelpDesk

Endpoint Monitor

Disaster Recovery

Security & CCTV

Monthly Yearly Save up to 20%

Startup

Billed per workstation

R149

PROACTIVE ENDPOINT MONITOR
PATCH & UPDATE MANAGEMENT
MONTHLY REPORTS

Standard

Billed per workstation

R349

STARTUP +
ADVANCED ANTIVIRUS, ANTI MALWARE
& ANTI -RANSOME PROTECTION ADVANCED ANTISPAM AND ANTIPHISHING EMAIL PROTECTION REMOTE SUPPORT (2 HRS P/MONTH) SLA: 2 HR RESPONSE TIME & 8 HR RESOLUTION TIME

Pro

Billed per workstation

R549

STANDARD +
UNLIMITED REMOTE SUPPORT
ADVANCED DATA (ONSITE + CLOUD) BACKUP & DISASTER RECOVERY SLA: 1 HR RESPONSE TIME & 4 HR RESOLUTION TIME

Startup

Billed per workstation from

R129

PROACTIVE ENDPOINT MONITOR PATCH & UPDATE MANAGEMENT MONTHLY REPORTS

Standard

Billed per workstation from

R329

STARTUP + ADVANCED ANTIVIRUS, ANTI MALWARE & ANTI -RANSOME PROTECTION ADVANCED ANTISPAM AND ANTIPHISHING EMAIL PROTECTION REMOTE SUPPORT (2 HRS P/MONTH) SLA: 2 HR RESPONSE TIME & 8 HR RESOLUTION TIME

Pro

Billed per workstation

R529

STANDARD + UNLIMITED REMOTE SUPPORT ADVANCED DATA (ONSITE + CLOUD) BACKUP & DISASTER RECOVERY SLA: 1 HR RESPONSE TIME & 4 HR RESOLUTION TIME

	STARTUP	STANDARD	PRO
TECHNOLOGIES
7-layer Advanced Endpoint Protection - Antivirus, Firewall, Auto-containment, HIPS, VirusScope, Website Filtering & DLP Monitoring with Default Deny security posture and includes the World’s best Containment technology
Valkyrie - File intelligence service (automated artificial intelligence analysis)
Valkyrie - File intelligence service (manual analysis by human experts - us)
Cloud Backup
Disaster Recovery
Remote Procedures - Standalone instruction scripts
Remote Support using encrypted Remote Desktop connection
Remote Patch / Update management
Monitoring - Proactive monitoring (24/7/365)
Full MDM (Mobile Device Management) with Mobile Application Management & Mobile Security Management
BYOD support (Bring Your Own Device support)
MANAGEMENT
Included Professional IT support		Unlimited Remote Support	Unlimited Remote & Onsite Support
Response times (Critical / High / Normal in hours)	2 / 3 / 5	1 / 2 / 4	0.5 / 1 / 2
Resolution times (Critical / High / Normal in hours)	4 / 9 / 36	3 / 8 / 24	2 / 6 / 12
Onsite Call out times (Critical / High / Normal in hours)	6 / 12 / 24	4 / 8 / 12	2 / 4 / 8
Asset Management (Hardware & Software Audit)
Reporting (Quarterly)

	STARTUP	STANDARD	PRO
TECHNOLOGIES
7-layer Advanced Endpoint Protection - Antivirus, Firewall, Auto-containment, HIPS, VirusScope, Website Filtering & DLP Monitoring with Default Deny security posture and includes the World’s best Containment technology
Valkyrie - File intelligence service (automated artificial intelligence analysis)
Valkyrie - File intelligence service (manual analysis by human experts - us)
Cloud Backup
Disaster Recovery
Remote Procedures - Standalone instruction scripts
Remote Support using encrypted Remote Desktop connection
Remote Patch / Update management
Monitoring - Proactive monitoring (24/7/365)
Full MDM (Mobile Device Management) with Mobile Application Management & Mobile Security Management
BYOD support (Bring Your Own Device support)
MANAGEMENT
Included Professional IT support		Unlimited Remote Support	Unlimited Remote & Onsite Support
Response times (Critical / High / Normal in hours)	2 / 3 / 5	1 / 2 / 4	0.5 / 1 / 2
Resolution times (Critical / High / Normal in hours)	4 / 9 / 36	3 / 8 / 24	2 / 6 / 12
Onsite Call out times (Critical / High / Normal in hours)	6 / 12 / 24	4 / 8 / 12	2 / 4 / 8
Asset Management (Hardware & Software Audit)
Reporting (Quarterly)

iT Support HelpDesk

Let us be YOUR IT department!

Hardware Upgrades

Outsourced HelpDesk

Endpoint Monitor

Disaster Recovery

Security & CCTV

Startup

Standard

Pro

Startup

Standard

Pro

Links

Newsletter

Features of packages:

Features of packages:

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Customise your Website Package and place your Enquiry in our hands!

Customise your Website Package and place your Enquiry in our hands!