SSD Archives - iTneeds Pty Ltd

02 May 24

Sick of Slow Load Times? Discover How SSDs Can Turbocharge Your Computer!

iTneeds Support
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Tired of slow systems? UPGRADE AT A FRACTION OF THE COST OF REPLACING YOUR SYSTEM Say hello to Solid State Drives (SSDs), the superheroes of storage technology! At IT NEEDS, we’re here to show you why SSDs are a game-changer for your PC/Laptop. […]

	STARTUP	STANDARD	PRO
TECHNOLOGIES
7-layer Advanced Endpoint Protection - Antivirus, Firewall, Auto-containment, HIPS, VirusScope, Website Filtering & DLP Monitoring with Default Deny security posture and includes the World’s best Containment technology
Valkyrie - File intelligence service (automated artificial intelligence analysis)
Valkyrie - File intelligence service (manual analysis by human experts - us)
Cloud Backup
Disaster Recovery
Remote Procedures - Standalone instruction scripts
Remote Support using encrypted Remote Desktop connection
Remote Patch / Update management
Monitoring - Proactive monitoring (24/7/365)
Full MDM (Mobile Device Management) with Mobile Application Management & Mobile Security Management
BYOD support (Bring Your Own Device support)
MANAGEMENT
Included Professional IT support		Unlimited Remote Support	Unlimited Remote & Onsite Support
Response times (Critical / High / Normal in hours)	2 / 3 / 5	1 / 2 / 4	0.5 / 1 / 2
Resolution times (Critical / High / Normal in hours)	4 / 9 / 36	3 / 8 / 24	2 / 6 / 12
Onsite Call out times (Critical / High / Normal in hours)	6 / 12 / 24	4 / 8 / 12	2 / 4 / 8
Asset Management (Hardware & Software Audit)
Reporting (Quarterly)

	STARTUP	STANDARD	PRO
TECHNOLOGIES
7-layer Advanced Endpoint Protection - Antivirus, Firewall, Auto-containment, HIPS, VirusScope, Website Filtering & DLP Monitoring with Default Deny security posture and includes the World’s best Containment technology
Valkyrie - File intelligence service (automated artificial intelligence analysis)
Valkyrie - File intelligence service (manual analysis by human experts - us)
Cloud Backup
Disaster Recovery
Remote Procedures - Standalone instruction scripts
Remote Support using encrypted Remote Desktop connection
Remote Patch / Update management
Monitoring - Proactive monitoring (24/7/365)
Full MDM (Mobile Device Management) with Mobile Application Management & Mobile Security Management
BYOD support (Bring Your Own Device support)
MANAGEMENT
Included Professional IT support		Unlimited Remote Support	Unlimited Remote & Onsite Support
Response times (Critical / High / Normal in hours)	2 / 3 / 5	1 / 2 / 4	0.5 / 1 / 2
Resolution times (Critical / High / Normal in hours)	4 / 9 / 36	3 / 8 / 24	2 / 6 / 12
Onsite Call out times (Critical / High / Normal in hours)	6 / 12 / 24	4 / 8 / 12	2 / 4 / 8
Asset Management (Hardware & Software Audit)
Reporting (Quarterly)

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