IT Support Archives - Page 3 of 4

24 Aug 16

Welcome our newest client: Allflex Packaging

ITneeds would like to welcome Allflex Packaging to our development list. We thank you for choosing ITneeds as your IT Support Partner & Web Development Agency: www.allfex.co.za About Allflex Packaging Allflex Packaging is a proud manufacturer of packaging materials to a very diverse market. We Flexo Print and laminate substrates like polyesters, LDPE and polypropylene […]

22 Aug 16

DIY: How to access shut down menu using a keyboard shortcut

In this Tutorial we will take a look at how to use a keyboard to shut down your windows computer. Once you get use of the keyboard shortcut combinations it can make your computing life so much easier and more efficient. If you need to log off of a Windows account, change users, or shut down […]

21 Apr 16

Welcome our newest client: Paradigm Auto Detailing

ITneeds would like to welcome Paradigm Auto Detailing to our support list. We thank you for choosing ITneeds as your IT Support & Service Provider, we guarantee that you will not be disappointing with our services. We strive to provide excellence in the field of IT and our promise to you is to always keep […]

10 Apr 16

DIY: Setting up and Configuring Email on Outlook

In this Tutorial we will be taking a look at how to Setup and Configure your ITneeds Hosted emails accounts on Microsoft Outlook. Open Outlook and Select Account Settings from the Tools menu On the E-mail tab, click New Select “Manually configure server settings or additional server types” and click Next Select Internet E-mail and […]

13 Jan 13

Welcome online: IM Travels

ITneeds was tasked with creating a basic One Page Parallax site for IMTravels, a Travel and Voucher based marketing company based in Cape Town, South Africa. This unique site was developed using the framework of WordPress, yet incorporates flexible HTML Markup generated within the Code Structure. Focus of IM Travels We Focus on being the […]

	STARTUP	STANDARD	PRO
TECHNOLOGIES
7-layer Advanced Endpoint Protection - Antivirus, Firewall, Auto-containment, HIPS, VirusScope, Website Filtering & DLP Monitoring with Default Deny security posture and includes the World’s best Containment technology
Valkyrie - File intelligence service (automated artificial intelligence analysis)
Valkyrie - File intelligence service (manual analysis by human experts - us)
Cloud Backup
Disaster Recovery
Remote Procedures - Standalone instruction scripts
Remote Support using encrypted Remote Desktop connection
Remote Patch / Update management
Monitoring - Proactive monitoring (24/7/365)
Full MDM (Mobile Device Management) with Mobile Application Management & Mobile Security Management
BYOD support (Bring Your Own Device support)
MANAGEMENT
Included Professional IT support		Unlimited Remote Support	Unlimited Remote & Onsite Support
Response times (Critical / High / Normal in hours)	2 / 3 / 5	1 / 2 / 4	0.5 / 1 / 2
Resolution times (Critical / High / Normal in hours)	4 / 9 / 36	3 / 8 / 24	2 / 6 / 12
Onsite Call out times (Critical / High / Normal in hours)	6 / 12 / 24	4 / 8 / 12	2 / 4 / 8
Asset Management (Hardware & Software Audit)
Reporting (Quarterly)

	STARTUP	STANDARD	PRO
TECHNOLOGIES
7-layer Advanced Endpoint Protection - Antivirus, Firewall, Auto-containment, HIPS, VirusScope, Website Filtering & DLP Monitoring with Default Deny security posture and includes the World’s best Containment technology
Valkyrie - File intelligence service (automated artificial intelligence analysis)
Valkyrie - File intelligence service (manual analysis by human experts - us)
Cloud Backup
Disaster Recovery
Remote Procedures - Standalone instruction scripts
Remote Support using encrypted Remote Desktop connection
Remote Patch / Update management
Monitoring - Proactive monitoring (24/7/365)
Full MDM (Mobile Device Management) with Mobile Application Management & Mobile Security Management
BYOD support (Bring Your Own Device support)
MANAGEMENT
Included Professional IT support		Unlimited Remote Support	Unlimited Remote & Onsite Support
Response times (Critical / High / Normal in hours)	2 / 3 / 5	1 / 2 / 4	0.5 / 1 / 2
Resolution times (Critical / High / Normal in hours)	4 / 9 / 36	3 / 8 / 24	2 / 6 / 12
Onsite Call out times (Critical / High / Normal in hours)	6 / 12 / 24	4 / 8 / 12	2 / 4 / 8
Asset Management (Hardware & Software Audit)
Reporting (Quarterly)

DIY: How to access shut down menu using a keyboard shortcut

DIY: Setting up and Configuring Email on Outlook

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