Microsoft Archives - iTneeds Pty Ltd

14 Jan 20

NEWS: Windows 7 end of life and support!

The specified end of support day for Windows 7 will be January 14, 2020. After that, technical assistance and software updates from Microsoft and Windows Update that help protect your PC will no longer be available for the product. We urge our clients to make the transition from Windows 7/8 to Windows 10. ITneeds has partnered […]

26 Nov 19

DIY: Set a password to help protect Outlook Data

Set or change the password for a .pst file After you set a password on an Outlook Data File (.pst), it’s a good practice to change the password periodically. Open Outlook, and on the File tab, choose Account Settings > Account Settings. On the Data Files tab, choose the Outlook Data File (.pst) for which […]

04 Sep 18

DIY: How to boot Windows 10 into Safe Mode

Method 1 Press Windows logo + R keys simultaneously on keyboard to use the System Configuration Tool (msconfig.) Switch to the boot type in the boot options( select Safe Boot options) then click ok and Restart you device and it will be on Safe Mode. Method 2 Press the Shift bottom + Restart combination,while keeping […]

22 Aug 16

DIY: How to access shut down menu using a keyboard shortcut

In this Tutorial we will take a look at how to use a keyboard to shut down your windows computer. Once you get use of the keyboard shortcut combinations it can make your computing life so much easier and more efficient. If you need to log off of a Windows account, change users, or shut down […]

10 Apr 16

DIY: Setting up and Configuring Email on Outlook

In this Tutorial we will be taking a look at how to Setup and Configure your ITneeds Hosted emails accounts on Microsoft Outlook. Open Outlook and Select Account Settings from the Tools menu On the E-mail tab, click New Select “Manually configure server settings or additional server types” and click Next Select Internet E-mail and […]

	STARTUP	STANDARD	PRO
TECHNOLOGIES
7-layer Advanced Endpoint Protection - Antivirus, Firewall, Auto-containment, HIPS, VirusScope, Website Filtering & DLP Monitoring with Default Deny security posture and includes the World’s best Containment technology
Valkyrie - File intelligence service (automated artificial intelligence analysis)
Valkyrie - File intelligence service (manual analysis by human experts - us)
Cloud Backup
Disaster Recovery
Remote Procedures - Standalone instruction scripts
Remote Support using encrypted Remote Desktop connection
Remote Patch / Update management
Monitoring - Proactive monitoring (24/7/365)
Full MDM (Mobile Device Management) with Mobile Application Management & Mobile Security Management
BYOD support (Bring Your Own Device support)
MANAGEMENT
Included Professional IT support		Unlimited Remote Support	Unlimited Remote & Onsite Support
Response times (Critical / High / Normal in hours)	2 / 3 / 5	1 / 2 / 4	0.5 / 1 / 2
Resolution times (Critical / High / Normal in hours)	4 / 9 / 36	3 / 8 / 24	2 / 6 / 12
Onsite Call out times (Critical / High / Normal in hours)	6 / 12 / 24	4 / 8 / 12	2 / 4 / 8
Asset Management (Hardware & Software Audit)
Reporting (Quarterly)

	STARTUP	STANDARD	PRO
TECHNOLOGIES
7-layer Advanced Endpoint Protection - Antivirus, Firewall, Auto-containment, HIPS, VirusScope, Website Filtering & DLP Monitoring with Default Deny security posture and includes the World’s best Containment technology
Valkyrie - File intelligence service (automated artificial intelligence analysis)
Valkyrie - File intelligence service (manual analysis by human experts - us)
Cloud Backup
Disaster Recovery
Remote Procedures - Standalone instruction scripts
Remote Support using encrypted Remote Desktop connection
Remote Patch / Update management
Monitoring - Proactive monitoring (24/7/365)
Full MDM (Mobile Device Management) with Mobile Application Management & Mobile Security Management
BYOD support (Bring Your Own Device support)
MANAGEMENT
Included Professional IT support		Unlimited Remote Support	Unlimited Remote & Onsite Support
Response times (Critical / High / Normal in hours)	2 / 3 / 5	1 / 2 / 4	0.5 / 1 / 2
Resolution times (Critical / High / Normal in hours)	4 / 9 / 36	3 / 8 / 24	2 / 6 / 12
Onsite Call out times (Critical / High / Normal in hours)	6 / 12 / 24	4 / 8 / 12	2 / 4 / 8
Asset Management (Hardware & Software Audit)
Reporting (Quarterly)

NEWS: Windows 7 end of life and support!

DIY: Set a password to help protect Outlook Data

DIY: How to boot Windows 10 into Safe Mode

DIY: How to access shut down menu using a keyboard shortcut

DIY: Setting up and Configuring Email on Outlook

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